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> Learn To Proofread Dep, Hyoomans activated at purchase?
Lizfang
post Dec 24 2009, 08:13 PM
Post #1
Group: Furres

Lizfang

http://www.digomarket.com/cart.php4?cmd=de...7-gcpo-xub&


So, bought the "hyooman noble".... WHICH SAYS ACTIVATION AT TIME OF PURCHASE, but really this just means "activation at time of new client."

Nowhere on this page does it mention that this is for the new client - we just had to figure this out afterward. Perhaps be a little bit more clear when asking for monies, eh? Lord only knows when this new client will come out and I assume I've just paid for it to be developed.

We know it says "PRESALE", but that doesn't mean anything when it says "activation at time of purchase." Just assumed there was some kinda deal.
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Cutefangs
post Dec 24 2009, 08:25 PM
Post #2
Group: Furres

Cutefangs

Lizfang is my wife. I bought us both these digos under the assumption that "ACTIVATED AT THE TIME OF PURCHASE" meant just that. Don't put that on your page if it isn't true.

A little background:
I've been on Furc since I was 14 years old. I'm 26 now, and have made some strong connections with people over the years. However, the furry lifestyle is not for me. But I still like Furcadia, I just want nothing to do with the "furry" part of it. So when the Hyooman avatar went up for sale, I thought "Hah, now we can really be HUMANS on Furcadia", and went ahead and bought it. You can appreciate the irony of non-furries supporting Furcadia through purchases of human avatars.

I realize the page says "PRESALE"... an ambiguous term when the page states "Activated at the time of purchase" right below. Furthermore, the website allows you to pick an "activation date" which I set for a certain time that we would be opening each other's Xmas gifts. Well this was a complete embarrassment. As Digo purchasers know, you can set a custom greeting with each digo. I set the greeting for my wife to say "MERRY XMAS LIZFANG, YOU ARE NO LONGER A FURRY". This popped up on her screen right away after purchase, despite me setting the time delay for activation to further in the future.

Absolutely ridiculous. How do you get away with this? When the hell do I get my digo? I'm not interested in "investing", I paid for a product and I want it right now, especially when the wording of the product said as much.
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Jag
post Dec 24 2009, 08:26 PM
Post #3
Group: Furres

Jag

I SUPPORT THIS POST
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Seley
post Dec 24 2009, 08:28 PM
Post #4
Group: Furres

Seley

Take a look at the announcement, the client will release in a few days: http://forums.furcadia.com/index.php?furca...showtopic=64896

They don't "presale" avatars that aren't scheduled to be released any later than a week or so later. It's probably just a typo on the page, nothing more.
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Cutefangs
post Dec 24 2009, 08:30 PM
Post #5
Group: Furres

Cutefangs

QUOTE (Seley @ Dec 24 2009, 08:28 PM) *
Take a look at the announcement, the client will release in a few days: http://forums.furcadia.com/index.php?furca...showtopic=64896

They don't "presale" avatars that aren't scheduled to be released any later than a week or so later. It's probably just a typo on the page, nothing more.



Typos are a pretty big deal when we're talking about financial transactions.
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Lizfang
post Dec 24 2009, 08:30 PM
Post #6
Group: Furres

Lizfang

QUOTE (Seley @ Dec 24 2009, 08:28 PM) *
Take a look at the announcement, the client will release in a few days: http://forums.furcadia.com/index.php?furca...showtopic=64896

They don't "presale" avatars that aren't scheduled to be released any later than a week or so later. It's probably just a typo on the page, nothing more.



tl;dr

I shouldn't have to read through the goddamn furrums before I buy something.
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Seley
post Dec 24 2009, 08:31 PM
Post #7
Group: Furres

Seley

QUOTE (Cutefangs @ Dec 24 2009, 08:30 PM) *
Typos are a pretty big deal when we're talking about financial transactions.


They still happen.

Most likely your avatar's duration won't start counting down until the client actually releases. If you notice a problem with the duration, contact Digo Market support and they can help you with it. You'll still get your money's worth.
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Cutefangs
post Dec 24 2009, 08:33 PM
Post #8
Group: Furres

Cutefangs

QUOTE (Seley @ Dec 24 2009, 08:31 PM) *
They still happen.

Most likely your avatar's duration won't start counting down until the client actually releases. If you notice a problem with the duration, contact Digo Market support and they can help you with it. You'll still get your money's worth.


OK. I mean provided I want to swallow that tripe, why send my wife the "special message" right away? DEP is L A Z Y.
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The Postman
post Dec 24 2009, 09:19 PM
Post #9
Group: Furres

The Postman

Uhm, you can access the test world because you pre ordered the avatars. So, go do that. What are you complainin' about, womanz?
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Sync
post Dec 24 2009, 09:20 PM
Post #10
Group: Furres

Sync

how about they proofread the new portrait rules too.
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Gar
post Dec 24 2009, 09:21 PM
Post #11
Group: DEP Admins

Gar

This sentence was missing from the Hyooman presale item on DigoMarket: "This Avatar is currently on Presale, meaning you won't be able to use it till after the update, but to compensate we've added an extra week in for free!" It's on the Noble Rodent and the Panooki Ferian items directly above the Hyooman presale item. However the Hyooman does correctly have a 53 week duration just like the other Presale items. The missing sentance is now added to the Hyooman. We apologize for the discrepancy.

On a related note: The Test world is now open to all Furcadians. Although the update is not yet released any avatars purchased as a Presale are fully functional in test world and can be used there. You can get to test world by following the instructions here: http://forums.furcadia.com/index.php?&showtopic=64970
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Xavier Myrr
post Dec 24 2009, 09:24 PM
Post #12
Group: Furres

Xavier Myrr

QUOTE (Cutefangs @ Dec 24 2009, 08:25 PM) *
Lizfang is my wife. I bought us both these digos under the assumption that "ACTIVATED AT THE TIME OF PURCHASE" meant just that. Don't put that on your page if it isn't true.

A little background:
I've been on Furc since I was 14 years old. I'm 26 now, and have made some strong connections with people over the years. However, the furry lifestyle is not for me. But I still like Furcadia, I just want nothing to do with the "furry" part of it. So when the Hyooman avatar went up for sale, I thought "Hah, now we can really be HUMANS on Furcadia", and went ahead and bought it. You can appreciate the irony of non-furries supporting Furcadia through purchases of human avatars.

I realize the page says "PRESALE"... an ambiguous term when the page states "Activated at the time of purchase" right below. Furthermore, the website allows you to pick an "activation date" which I set for a certain time that we would be opening each other's Xmas gifts. Well this was a complete embarrassment. As Digo purchasers know, you can set a custom greeting with each digo. I set the greeting for my wife to say "MERRY XMAS LIZFANG, YOU ARE NO LONGER A FURRY". This popped up on her screen right away after purchase, despite me setting the time delay for activation to further in the future.

Absolutely ridiculous. How do you get away with this? When the hell do I get my digo? I'm not interested in "investing", I paid for a product and I want it right now, especially when the wording of the product said as much.


You should try not being so rude about such a mistake. Also, what makes you think only furry's go on Furcadia? You would think someone who has been on Furcadia as long as you said you have been would give the DEP more respect.
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Lizfang
post Dec 24 2009, 09:32 PM
Post #13
Group: Furres

Lizfang

QUOTE (Gar @ Dec 24 2009, 09:21 PM) *
This sentence was missing from the Hyooman presale item on DigoMarket: "This Avatar is currently on Presale, meaning you won't be able to use it till after the update, but to compensate we've added an extra week in for free!" It's on the Noble Rodent and the Panooki Ferian items directly above the Hyooman presale item. However the Hyooman does correctly have a 53 week duration just like the other Presale items. The missing sentance is now added to the Hyooman. We apologize for the discrepancy.

On a related note: The Test world is now open to all Furcadians. Although the update is not yet released any avatars purchased as a Presale are fully functional in test world and can be used there. You can get to test world by following the instructions here: http://forums.furcadia.com/index.php?&showtopic=64970


Thanks for changing the wording.

I just wanna hang with my Jag-boi though, so going to a test world is not in the cards. ^_^
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Jag
post Dec 24 2009, 09:34 PM
Post #14
Group: Furres

Jag

First husband pays for stuff, second husband (me) entertains.
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Cutefangs
post Dec 24 2009, 09:35 PM
Post #15
Group: Furres

Cutefangs

Thanks for fixing it the ad. Really, that's all I wanted.

As for being "rude", well, as a consumer I have certain rights. It's rude of DEP to advertise something that wasn't as it appeared. I had this whole plan of surprising my wife with Hyooman on Furc as we were unwrapping our presents on Xmas Eve. As it did not mesh with that, I am upset. Also the fact that we received the "greeting" message for the Digo straightaway, is still an issue in my eyes.

And yes, for someone who has been on Furcadia so long, I know that DEP makes these kinds of mistakes ALL THE TIME. I forgive and sometimes forget, but when it comes to my money I don't kid around. This wouldn't fly on any other e-commerce website and it shouldn't fly here.
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Squizzle
post Dec 24 2009, 10:25 PM
Post #16
Group: Furres

Squizzle

QUOTE (Cutefangs @ Dec 24 2009, 10:35 PM) *
Thanks for fixing it the ad. Really, that's all I wanted.

As for being "rude", well, as a consumer I have certain rights. It's rude of DEP to advertise something that wasn't as it appeared. I had this whole plan of surprising my wife with Hyooman on Furc as we were unwrapping our presents on Xmas Eve. As it did not mesh with that, I am upset. Also the fact that we received the "greeting" message for the Digo straightaway, is still an issue in my eyes.

And yes, for someone who has been on Furcadia so long, I know that DEP makes these kinds of mistakes ALL THE TIME. I forgive and sometimes forget, but when it comes to my money I don't kid around. This wouldn't fly on any other e-commerce website and it shouldn't fly here.
Well said!

I'm sure your not the only one who didn't know bout the update coming out and the presale going on.

http://en.wikipedia.org/wiki/False_adverti...ilure_to_inform
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Gar
post Dec 24 2009, 10:39 PM
Post #17
Group: DEP Admins

Gar

The update has been announced in advertisements and in game announcements for almost a week and is currently featured twice on the news popup when you log in or click the 'news' button. The appropriate warning was on the two Presale sales items directly above the one with the omission. The item actually WAS activated at time of purchase, it would have shown up in your info apropriately, and since testworld was opened to the public before the item was bought technicly the item was accessible and usable from the moment of activation. Once again though, sorry for the omission. This issue has been resolved. It's Christmas eve, I'm signing off for now to be with friends and Family. Merry Christmas all.
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