Random Disconnects, Keep Getting Disconnected 5-7 Times A Day Options

[Zyber]

Thanks,

I already did, but I appreciate the sentiment. Unforunately, my work schedule got changed, so I am no longer off today, but, all is not lost, I'll provide with a tutorial that will at least get Wireshark up and running to get the info we need. And it will have pictures, we all love pictures, right? Good, onto the fun stuff.

First thing we need to do is install Wireshark, you can get it at https://www.wireshark.org/#download

Naturally, select what goes with your type of computer. If you aren't sure what type of processor (64 or 32 bit) you have, you can open the Control Panel, masteke sure the view in the upper right says Large Icons, if not, change it to that. Than click on System, under System Type it will tell you, it will say 64-bit or 32-bit operating system. If you have 64-bit, you get the 64-bit type, if not, you get the 32-bit. After that, you'll let it start installing, stick with the default (although if you don't want it on the desktop, you can off check that, but you need it in the start menu), than go through the rest as default. Make sure you install Win Pcap (it will be an option during the install process) or it won't work.

Once it's installed, it'll open to a window like this:

https://i.imgur.com/qkkD3l4.png

Click on the appropriate network interface you wish to capture from. After that, click on Capture, than Options. You'll see a screen that looks like this:

https://i.imgur.com/tKodVR2.png

After that, just click start, it will run, leave it running until you get a disconnect, than stop it. Save that file by click File, Save As and than save it somewhere you can find it. Ideally, having a few of them would help us. So you'll have to start a new one using the process I just gave you, but once you have a few, you can email them to helpers@furcadia.com and I'll get it out there for us to look it.

Thanks,

Zyber

[Takala Madaska]

It's taken a while but I've managed to get at least 8 however because the disconnects can take a while the files sizes are at least 40MB (although one is 9 and another is 25), which is more than the Hotmail's 10MB per attachment limit, is there another method I can use to send you the files?

[Takala Madaska]

Zyber I've e-mailed the support e-mail account with a link to 5 Wireshark log files on my onedrive share folder, since they too big to send by e-mail, let me know if you can get them alright.

[Zyber]

Hello Takala,

I have received them and disseminated them to the team. It will take us a few days to figure it out, but we appreciate your patience.

Thank you,

[Takala Madaska]

Hey Zyber

Any news yet from the logs I submitted at all?

[Takala Madaska]

Still no updates at all?

[Aza d'Orano]

Hey! I'll need you to do the same thing with Wireshark log collection, but this time, with Furcadia encryption being turned off.

Tab C > Edit My Settings > Security and Privacy > Protect my privacy with SSL/TLS > Uncheck, save, reconnect

[Takala Madaska]

Hey there, it's been a few weeks, any updates on the wireshark data I sent? ^^

[Star Exoria]

I have random dcs too but not as much lately

[Takala Madaska]

Still no news regarding my log data I sent?

[Takala Madaska]

Still no updates?